Your privacy matters to us. This page explains exactly what personal information mwgaming collects when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. Please read through this policy before registering or using any part of the service.
When you create an account on mwgaming, we collect the personal details you provide during registration — including your full name, date of birth, mobile number, email address, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. As you use the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect suspicious behaviour, and improve the overall experience for players across the Philippines. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send.
The personal data we collect is used primarily to operate your account, process your bets and transactions, and deliver the sports betting and casino-style entertainment services available on the platform. We use your identity and payment information to comply with our obligations under Philippines gaming regulations, including age verification and anti-money laundering checks. Technical and behavioural data is used to protect the integrity of the platform, prevent fraud, and ensure that each player's experience is secure and fair. We may use your contact details to send you important account notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — but we do not send unsolicited marketing messages without your consent. Aggregated, anonymised data may be used internally to analyse platform performance and improve our services, but this data cannot be used to identify any individual player.
mwgaming does not sell your personal information to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. Where required by Philippines law or a valid regulatory order, we may disclose your information to government authorities, law enforcement agencies, or our licensing body. If mwgaming undergoes a business restructure, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your personal data with advertisers or data brokers.
The mwgaming platform uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and maintain the security of your session. Essential cookies are required for the platform to function correctly and cannot be disabled. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is used solely to improve the service. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. By continuing to use the platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this policy.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippines gaming regulations and applicable financial record-keeping laws. Account and transaction records are typically retained for a minimum of five years following account closure to satisfy regulatory audit requirements. If you request that your account be closed, we will deactivate it promptly, but certain data will be retained for the legally required period before being securely deleted or anonymised. Data held for fraud prevention and security purposes may be retained for longer periods where there is a legitimate and documented reason to do so. Once the applicable retention period has expired, your personal data is deleted or anonymised in a secure and irreversible manner.
You have the right to request access to the personal data we hold about you, and to receive a copy of that data in a commonly used format. You may also request that we correct any inaccurate or incomplete information held on your account at any time by contacting our support team. Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact us directly at [email protected], and we will respond to your request within a reasonable timeframe in accordance with applicable Philippines data protection requirements.
mwgaming applies industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments and keep our systems updated to address emerging threats. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippines regulatory authority as required by law. You also play an important role in keeping your data secure — please ensure your account password is strong and unique, and never share your login credentials with anyone.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippines regulations. When we make material changes, we will notify registered players via their registered email address or through a prominent notice on the platform before the changes take effect. The date at the top of this page will always reflect when the policy was last reviewed. Continued use of the mwgaming platform after a policy update constitutes your acceptance of the revised terms. If you have any questions about this policy or how your data is handled, please visit our FAQ page or contact us at [email protected].
A quick summary of the key points every Philippines player should know about how we handle personal data.
Your personal information is never sold to third parties, advertisers, or data brokers — full stop.
All data in transit is encrypted. Access within our team is restricted to authorised personnel only.
You can access, correct, or request deletion of your data at any time by contacting our support team.
We only keep your data for as long as required by Philippines regulations, then delete or anonymise it securely.
Essential cookies keep the platform running. You can manage optional analytics cookies through your browser settings.
We notify you by email before any material changes to this policy take effect, so you are always informed.
If you have any concerns about how mwgaming handles your personal information, our FAQ page covers the most common questions from Philippines players. You can also reach our support team directly at [email protected]. Ready to join the platform? Registration is free and your data is protected from day one.